We’ve got your number(ing)Liezl van Zyl
Numbering can have a huge influence on how someone interprets your text. That’s why you need to know what to number and how to do it.
Good vibes only. How positive language can change your reader’s mood by altering their brain chemistry!Liezl van Zyl
Using positive language instead of negative language is a popular plain language writing tip. Here's why!
Using Likert-type questions in usability testingLiezl van Zyl
If you're testing people's attitude towards your contracts or documents, Likert-type questions are great! Here's how to use them.
How to use open-ended questions in user testingLiezl van Zyl
Next up in our series on different types of questions to use in user testing: open-ended questions!
How to use multiple choice questions in user testingLiezl van Zyl
User testing is an integral part of legal design and information design. In this series, we share practical tips for asking the right questions to get to the right answers.
Tips for emphasis in contractsLiezl van Zyl
Emphasis is supposed to make important clauses stand out - but the techniques lawyers use often have the opposite effect. Here are some tips for effective emphasis.